If you need to speak to a doctor, please discuss this with a receptionist and they will arrange for this where appropriate on the same day.
From September 2013 when contacting the surgery you may be offered a telephone appointment with a GP. This should offer greater flexibility when a face to face consultation with a GP maybe unnecessary.
Appropriate issues may be:-
- Renewing Fit Notes (Sick Papers)
- To discuss medication queries
- To discuss blood results
- To discuss newly started medication
- To discuss progress etc. following a previous surgery or telephone consultation
- Medication reviews
You will be given a date when the Doctor will call you back and the phone call should be between 11am and 3pm that day. Please be available to answer your nominated phone as the Doctor will not be able to call you back again if you miss their phone call.
As an additional reminder, could you please ensure your contact details (particularly phone numbers) are kept up to date with the surgery.
Please note, all telephone calls with the practice, both incoming and outgoing, are recorded for both training and monitoring purposes.