This has been achieved despite the challenging scenario of social distancing, as well as needing to triage every patient who makes contact with us, which has often resulted in our staff and GPs going 'above and beyond' this past year, and once again we thank them for their significant efforts.
We now need to evolve things further this Summer as we move towards the 'new normal', in order to ensure ongoing patient safety.
We have been increasingly seeing patients face to face in recent weeks, however we continue to manage unprecedented numbers of patient requests via both phone-triage and e-consult.
In order to manage these combined pressures safely, as well as continue to increase our capacity for face to face appointments, (and the restart of some other additional services), we will now be introducing a cap to on-the-day phone triage queries, once all GP capacity has been filled for that day.
From that point on in the evening, our staff will direct patients to self-care resources, e-consult or to try again the next day.
They will only add call-backs onto the GP list if the patient feels their problem is an emergency that cannot wait until the following day.
It will then be at our doctors' discretion, (based on the clinical information provided to staff) if these patients receive a call-back that evening - according to clinical need, in order to prioritise the most urgent requests.
We appreciate your understanding with this change, and thankyou once again for all your support in what has been undoubtedly the most difficult year that any of us has known in the practice.
We hope you and your families can enjoy the rest of 2021 as the situation hopefully continues to improve for us all. Stay safe!