Further to our update earlier, this is to confirm that only our branch sites (Tonteg and Ynysybwl) will be open tomorrow, as we continue to make safe our main building in pontypridd - Eglwysbach surgery.
It appears the damage is mostly limited to our basement level floor, so we are hopeful we can reopen at least the ground floor for patients in the coming days.
We are afraid that all pre-booked appointments (GP, nurse and pharmacist) across all 3 sites for tomorrow will have to be cancelled owing to lack of space, and the fact we need to prioritise emergency appointments with the limited clinical space we will have. If you feel your appointment is essential, (considering the current situation) then please contact a branch site where we can discuss with you what can be done.
Unfortunately, (and following some queries we have received), we are currently unaware of the situation with our local chemists, as they're not open today for us to contact them.
We will endeavour to deal with prescription requests as normal, via our branches, though we anticipate there may be some delays as we will be trying to function as best we can within the confines of less than half the space, and only half the computers we usually have available.
We would ask that from tomorrow morning patients and members of the public refrain from using the Eglwysbach surgery carpark as this will likely be needed as part of the cleanup effort.
We would highlight the option of using our e-consult service if you have clinical queries, as we may be able to help you without needing to see you face to face, which may be especially hard this week; and we are able to deal with your e-consults without needing consulting rooms, which of course we are lacking at this time.
Once again we hope that all our patients are safe and well during this difficult situation.
We know we can count on all your support, as our staff embark on their difficult task tomorrow, so please bear with us and we shall endeavour to run as normal a service as we can in the days and weeks to come.
Thankyou,
The Partners.
It appears the damage is mostly limited to our basement level floor, so we are hopeful we can reopen at least the ground floor for patients in the coming days.
We are afraid that all pre-booked appointments (GP, nurse and pharmacist) across all 3 sites for tomorrow will have to be cancelled owing to lack of space, and the fact we need to prioritise emergency appointments with the limited clinical space we will have. If you feel your appointment is essential, (considering the current situation) then please contact a branch site where we can discuss with you what can be done.
Unfortunately, (and following some queries we have received), we are currently unaware of the situation with our local chemists, as they're not open today for us to contact them.
We will endeavour to deal with prescription requests as normal, via our branches, though we anticipate there may be some delays as we will be trying to function as best we can within the confines of less than half the space, and only half the computers we usually have available.
We would ask that from tomorrow morning patients and members of the public refrain from using the Eglwysbach surgery carpark as this will likely be needed as part of the cleanup effort.
We would highlight the option of using our e-consult service if you have clinical queries, as we may be able to help you without needing to see you face to face, which may be especially hard this week; and we are able to deal with your e-consults without needing consulting rooms, which of course we are lacking at this time.
Once again we hope that all our patients are safe and well during this difficult situation.
We know we can count on all your support, as our staff embark on their difficult task tomorrow, so please bear with us and we shall endeavour to run as normal a service as we can in the days and weeks to come.
Thankyou,
The Partners.
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