we are continuing to discover the full extent of the issues in our Eglwysbach surgery but in the meantime are endeavouring to provide as full a service as possible from our other sites, so thanks once again to all staff working in these trying conditions.
It is likely that the Eglwysbach site will continue to be out of action until further notice, as the electricity has been partly shut off, our IT network access is down, many computers are damaged, and the lower part of the building is contaminated with river water which reached waist-level over Saturday night. Hats off to our staff who have made a sterling effort beginning the clean up as we await professional support in the coming days.
Until further notice, Tonteg and Ynysybwl surgeries will be open 8.30-6pm (no half day closing) as we try to manage workload from these sites. PLEASE NOTE OUR PONTYPRIDD NUMBER IS OUT OF ACTION. Please call Tonteg on 202097 or Ynysybwl on 790360.
Realistically, all pre-booked appointments for tomorrow and Wednesday will have to be cancelled. We are very sorry to have to do this, but if you feel your issue is pressing, please utilise e-consult for a prompt response from a GP, or call us for further advice.
We would not take this action unless we felt it was totally necessary to manage demand safely which is obviously our priority at this time, and urgent / on the day appointments must take precedence.
Scripts which were requested before the flooding have been dried where possible, and what's been salvaged is being collected by chemists this afternoon.
Please contact your usual chemist and if they don't have it, then contact Tonteg or Ynysybwl surgeries who will sort out a new one as quickly as they can.
Once again, thankyou for your patience and understanding, we realise that cancelling your appointments and/or being asked to travel further can be frustrating; but appreciate your support knowing our GPs, nurses, and support staff are going above and beyond...
Further updates to follow tomorrow.