We have made significant progress today in establishing a way forward, but recognise the lower floor will likely need 4 weeks to dry out before we can even begin the repair work. We continue to have disruptions to power throughout the building, the IT network issue is yet to be resolved and the phone-line is still down (however it should now be auto re-routing calls over to Tonteg. We also need to fully replace all the furniture on the affected floor, as well as an assortment of specialist equipment. However, we are hopeful that the upper two floors will become available for safe patient use in due course.
Unfortunately, we will again have to cancel all pre-booked / routine appointments tomorrow (Wednesday) across all our sites for reasons previously explained, but are very hopeful that by next week this may become less of an issue, and that the worst of the disruption will be over. As before, please contact us if you feel your appointment was urgent/essential and we will do our best to accommodate you according to clinical need. Alternatively, please utilise our e-Consult tool to get a response from a GP by the end of the next working day.
We are very grateful for all the messages of support we have had from our patients, and we will continue to do everything in our power to normalise our service as soon as possible. We're very proud of all our fabulous staff who have continued to 'muck-in' (see pic!)
Further updates to follow tomorrow.