We are currently completing our temporary arrangements for office space in Eglwysbach. Computers and electrics are now up and running, with phones still being worked on. We await additional desk space and computers also, but are confident we will be able to get our admin functions in Pontypridd working again in the coming week.
We are hoping to activate our Pontpridd phone-lines again from Monday, though we cannot confirm a time, and we have to anticipate there may be technical issues during that process. We have also simultaneously updated our phone systems according to new Welsh government standards, including a queuing system, and so you may notice other changes including a welcome message in Welsh.
We would encourage patients from the northern areas of Pontypridd eg Glyncoch, Coed-Y-Cwm etc to continue to predominantly utilise our Ynysybwl surgery in the coming weeks.
Having lost 3 consulting rooms as well as our pharmacist room, for at least the next few months - we will have reduced nurse and GP availability in Pontypridd - we will be providing more phlebotomy slots in Tonteg, but would also highlight that there is usually lots of capacity for blood-taking in Ynysybwl and shorter waits if you are able to travel there.
Although opening times have returned to usual in our branches, we will be providing more doctor sessions in Ynysybwl due to lack of space in Pontypridd, so you may be increasingly offered appointments there until further notice.
Finally, we would once again encourage all our patients to try e-consult if you need a GP appointment. We can review these without the need for a clinical rooms so they are particularly useful at this difficult time, and if needed, we can offer appointments in under 2 weeks if you have provided the necessary information.
**All plans / news subject to change owing to Storm Jorge this weekend.**