We understand that this is a frightening and unsettling time for all of you, as it is for us. We are navigating this unprecedented period with you, dealing with uncertainty and the daily changing of advice.
We are doing this to the best of our abilities with the resources we have, and with the health and well-being of ALL our patients in mind. We care for over 15,100 patients across 3 sites, one of which has been badly damaged in the floods and is only partially operational. We know that unfortunately many of you have been similarly affected, but worse for you, as it was your homes that were damaged.
We are trying to keep as many essential services active whilst trying to minimise the contact between potentially infectious people, and our staff and patients.
The staff who will be seeing these patients are doing so willingly at their own risk, and with the limited protective equipment provided to us.
We appreciate the inconvenience caused to you all, and that some decisions have caused disquiet among our patient population. We ask at this time of national emergency that you work with us if you can, to support our staff and help to keep us open and able to see and treat as many of you as possible. There are no perfect solutions - all sites are limited by location, space, parking and staffing levels and the decisions we make are based on keeping the largest number of patients and staff safe whilst still seeing as many of you as we can, when clinically appropriate.
With specific reference to Ynysybwl, the risks ‘outside’ the surgery are minimal just like anywhere else patients may choose to go in the open air in the coming weeks or months. The number of patients we are seeing there who could possibly be affected by Covid19 is minimal as we are speaking to them by phone in advance, and a cleaning regime is in place after all patient consultations. Any patients where we feel they have coronavirus will NOT be attending. Many other local surgeries are using one site for those with cough/fever similar to us, as this minimises risk for all patients attending other branches. Some surgeries are still having potentially affected patients attending amongst their usual patients for instance if they only have one site; but we believe with 3 sites this is the best way to mitigate risk to you all. We are working to ‘best practice’ amongst our peers across Wales, and are following all Public Health Wales advice as well as UK government recommendations.
We are liaising with the local health board, as well as local councillors, assembly members and members for parliament. We have discussed this situation with the local Community Health Council who are happy to discuss any concerns you may have. while we continue to manage this difficult clinical situation.
This is an exceptionally stressful time for everyone, and your understanding is greatly appreciated.