We would like to thank all our patients for continuing to do their best in following the new systems that we have had to put in place to help us deal safely with the pandemic. We continue to do extremely well despite the frequent new barriers we are facing; usually dealing with 150+ phone triage a day, 30+ e-consults a day, 80+ pre-booked phone appointments daily, 30+ face to face GP appts a day, in addition to the hundreds of results, hospital letters and referrals that we deal with daily.
Unfortunately, despite our best efforts, we continue to have multiple staff needing to stay off from work (self-isolating, unwell etc) on a regular basis, including medical, nursing and administrative roles. Due to the fast-changing nature of the situation, this may necessitate last-minute changes to your appointments eg location / staff member etc.
We hope you can all continue to bear with us during these very difficult times, as everyone continues to do their best and our admin staff in particular are often shouldering significant amounts of work over and above their usual highly pressured roles, so please be patient with them, thankyou again.
Unfortunately, despite our best efforts, we continue to have multiple staff needing to stay off from work (self-isolating, unwell etc) on a regular basis, including medical, nursing and administrative roles. Due to the fast-changing nature of the situation, this may necessitate last-minute changes to your appointments eg location / staff member etc.
We hope you can all continue to bear with us during these very difficult times, as everyone continues to do their best and our admin staff in particular are often shouldering significant amounts of work over and above their usual highly pressured roles, so please be patient with them, thankyou again.
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